Replacements, returns, claims
Claims of damaged packages and defects in the quality of goods
If the purchased goods were damaged during shipment, please send them back along with a copy of the received purchase invoice and the damage report prepared with the courier as well as with a printed service report submitted via the form on the website: https://truck-kamar.pl/formularz-reklamacji/serwis/. In the event of a mechanical damage to the parcel, please request the courier to prepare a damage report and return the original with the damaged parcel to us (it is important that it occurs on the day of delivery!) and notify us immediately about this fact. If the delivered goods, the package shows signs of mechanical damage, and the damage report has not been prepared in the presence of the courier, the complaint of such damage is unfounded and is not subject to liability for damages.
NOTE: In order to justify your damage, you must send the damaged package immediately together with the original of the damage protocol and inform our Complaints Department about this event. The item will be replaced for the product of full value. If it is impossible, you will receive a refund.
In the event of a complaint about quality defects, the goods will be replaced with the new ones or we will return the equivalent of the defective goods within 14 days of receiving a complete service request submitted via the form on the website: https://truck-kamar.pl/formularz-reklamacji/serwis/. The complained goods sent to the company must have a printed service form included in the contents of the package. Any complaints related to the Goods or the execution of the Sales Agreement, the Customer should provide in the form of a service request submitted via the form on the website: https://truck-kamar.pl/formularz-reklamacji/serwis/. The Seller, within 14 days from the date of receipt of the complete service request*, will respond to the complaint of the Good or the complaint related to the implementation of the Sales Agreement reported by the Customer. *complete service request - claim status = accepted for verification When necessary, the complained Goods should be delivered or sent to the address of the Seller. In the case of a Customer who is also a Consumer, the cost of delivery is covered by the Seller. To submit a complaint, the Customer must use the KAMAR complaint service form available at: https://truck-kamar.pl/formularz-reklamacji/serwis/. The Seller shall promptly and no later than within 14 days, consider the complaints and respond to the Customer. In the event of failure to attach the KAMAR service form, the Seller reserves the right to extend the deadline for considering the complaint until the type of the complained product and the reason for the complaint are fully verified. Important! The parts offered on the store's website are intended for installation in specialist workshops. We remind you that we do not accept any packages sent back to us by cash on delivery. All information on the status of the submitted complaint can be verified at: https://truck-kamar.pl/formularz-reklamacji/wyszukaj/ We provide a warranty for a period of 24 months from the date of sale.
NOTE: The parts offered in the webshop are designed to be mounted in professional workshops. Please keep in mind that we do not accept any cash on delivery parcels.
All information regarding the status of your complaint may be obtained only via email address: firstname.lastname@example.org.
Replacement of not matching parts
If the purchased parts do not match (e.g. because of their manufacturing or secondary modifications) and have been correctly selected (by our consultants on the basis of the information about vehicle and the information from parts manufacturer), please inform us immediately about it. NOTE: the goods may be returned to us only in accordance with the below instruction or exchanged for other within 10 days from receiving a package. WE WILL REPLACE THE ITEM as soon as possible (provided that the items to be replaced does not have any signs of use) and send the package on our cost. If the product will be send back without a proper packaging preventing the original packaging from damage or the signs of mounting the replaced part will be observed, the product will be send back through a courier service paid for by the receiver.
The replacement will be made according to availability of the product in our shop. If the particular car accessories or spare parts are not available, we reserve the right to make a refund to the bank account that has been indicated by the Client. If the Client resigns form replacement of not matching parts, i.e. purchasing the right ones, and returns them without replacing, the shop reserves the right to demand the fee for delivery of the order delivered with the ‘free delivery’ option.
NOTE: Returns and replacements of goods (regardless of reason) may be made only if the goods were not used/mounted. They must be in their original, undamaged packaging without any notes, signatures or additional tape on the box. The returned goods should be packed properly in order to prevent any damage during transport. The sender is responsible for sending goods in a proper way. In order to have your return accepted by P.P.H. Kamar Sp.j., you must submit a declaration of withdrawal from a purchase contract, i.e. the fully completed return form (link to download). The cost of delivery of the returned, properly selected (according to original producers’ catalogues) must be paid by the orderer. An equivalent of the returned item will be paid to the Client’s bank account. Please send the package together with the completed return form. The cost of sending back the returned goods will not be returned. In the case of obtaining the shop’s approval for a conditional replacement of the delivered goods or their return after the deadline (i.e. after 10 days), we reserve the option to demand a part of fee related to return procedures.
If you want to resign from your purchases in our shop (regardless of reason), it is possible to return the parts within 14 days after the delivery date and you do not have to specify the reason (not including the parts that are personally collected from our self collection point in Bydgoszcz). This is according to the Act of 2 March 2000 on the protection of certain consumer rights and the liability for damages caused by a hazardous product.
Please remember that the product returned in this way will only be accepted if sent back in its original, undamaged packaging with its entire content. The product and accessories must not be damaged and must not have any signs of use or mounting. The packaging of the returned part must not be taped in any way and must be properly secured in order to prevent damages in transport.
The goods can be returned within 14 days after the delivery date only. Any returns must be notified in advance via email to the customer service. In the case of obtaining the shop’s approval for a return after 14 days (i.e. after 14 days), we reserve the option to demand a part of fee related to return procedures.
Electric and electronic parts, as well as liquids may not be returned.
Only the Consumers are entitled to return the products. If the product has been purchased for the needs of the company, the legal entities and the self-employed persons do not have the right to return the products.
NOTE: In order to have your replacement or return accepted, it is absolutely necessary that:
● the part must be in perfect condition (not used, without any signs of mounting)
● the good must be complete and undamaged.
● the part may only be returned in its original packaging. The packaging must be undamaged and without any notes, signatures or additional tape on the box. It must not have any additional protective stickers.
● before sending, the packaging must be placed in an additional protective box/carton to protect the product and its original packaging during transport. Please make sure that the heavy and sensitive parts will not move and the entire contents is stranded.
● the part must be returned together with a return form.
Our store WILL NOT ACCEPT any returned parts without an additional protective packaging of their original packaging, with any tapes, stickers, bills of lading, notes or signatures on the original packaging. We will not accept also the products which have been damaged during the return transport from the Client.
Reporting a complaint - Download